You can reset your password by clicking the 'Forgot Password' link on the login page. Follow the instructions sent to your registered email address. If you don't receive the email within 5 minutes, check your spam folder.
Check your spam or junk folder first. If you're still not receiving emails, ensure your mailbox isn't full and that your email address is correctly configured in your account settings. You may also need to whitelist our domain in your email settings.
If your account is locked due to too many failed login attempts, it will automatically unlock after 30 minutes. You can also contact IT Support to expedite the process. To prevent future lockouts, ensure you're using the correct password and consider setting up 2FA.
Log into your account and go to the 'My Profile' section. From there, you can update your contact details, address, and other personal information. Some fields may require HR approval. Changes to critical information may require additional verification.
For security reasons, sessions are automatically timed out after 60 minutes of inactivity. This helps protect sensitive information and prevent unauthorized access. You can adjust this setting in your security preferences if needed.
Go to Security Settings in your account profile. Click 'Enable 2FA' and follow the setup wizard. You'll need to scan a QR code with your authenticator app or receive SMS codes. Make sure to save your backup codes in a secure location.
If you've lost access to your 2FA device, use your backup codes to log in. If you don't have backup codes, contact IT Support immediately. You'll need to verify your identity before they can help you regain access to your account.
Use the secure file sharing feature in the platform. You can set expiration dates, password protection, and access controls. For sensitive information, always use the secure sharing option rather than regular email attachments.
Passwords must be at least 12 characters long and include uppercase and lowercase letters, numbers, and special characters. Avoid using common words or personal information. We recommend using a password manager to generate and store strong passwords.
If you notice any suspicious activity or security concerns, report it immediately through the Security Incident Report form or contact IT Security directly. Include as many details as possible about the incident. All reports are treated confidentially.